If your company has multiple sites, employees working from home, or you want to be connected from your home to your office, then you should consider an office VoIP system. In most cases you can use the features of a phone system across all your offices. Even if you have offices in New York and California, VoIP allows calls between them for free. For businesses with huge monthly long distance charges from calls between locations, it is a very attractive reason to upgrade.
In many cases the best solution will be a converged system. This happens to be our choice in this new technology. It is a system that uses existing phone wires within your main office and IP phones for all other locations such as satellite offices. Leaving your office with regular digital phones internally will be cost effective plus give you great redundancy. In the event of a network crash you will still be able to place calls through your main office. This is referred to as a VOIP Enabled system. The plus side to this type of platform is that you are not relying solely on your network for all of your calling needs.
Network Necessities One challenge to maintaining call quality is bandwidth. High quality sound requires quite a bit of it, about 64k per call. The technology to compress audio and to decompress it has been improved to the point where VoIP sound quality over a high-bandwidth connection is as good as or better than that of regular phones. But some networks that are fine for data are not up to the demands of VoIP. This is where most mistakes are made in delivering the VOIP application. Computer networks are designed to handle messy data. Packets arrive out of order and some are even lost but in most cases the data being sent can easily be reconstructed before it is needed. Voice conversations are not as tolerant of these kinds of disturbances. Each packet of sound has to arrive in the correct order because they are being sent in real time – if packets are lost, the conversation sounds distorted, choppy, or falls off all together. This is why VoIP services that rely on the Internet to transmit calls can have uneven phone quality.
POWER OUTAGES Unlike regular phone systems that get set up and basically forgotten about, VoIP systems require more attention. Like any software application your VoIP server will require occasional upgrades and maintenance.
Since regular phones get all the power they need through the phone line, they continue to work if there is a power outage. By contrast, most VoIP phones need to be plugged into a power source to work. By definition, VoIP phones are also network-dependent. To businesses where phone service is absolutely critical this can be a concern since computer networks can occasionally be brought down by a server crash or other problem. Potential outages are another reason why having a mix of digital and VoIP can be advantageous. It creates a more comfortable level of redundancy. Companies that have backup power systems in place can keep their PBX running and the digital phone system within the main office will continue to operate even if the data network is unavailable.