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NEC UNIVERGE SV9100 Desktop Suite - a significant component of NEC’s approach to help companies unify their business communications. For use on the SV8100 Communications Server, it combines the functionality of three products, PC Assistant, PC Attendant and the SP310 Softphone. With the Desktop Suite, your company can provide customers the attention they deserve. It can increase employee collaboration and provide the enhanced productivity needed in today’s increasingly mobile world.
DESKTOP SUITE DEMO
DESKTOP SUITE DEMO IN DETAIL
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DESKTOP CALL PRESCENCE
IP VIDEO DOOR PHONE
tt's two way audio communication capabilities along with the video images provided through the adjustable video camera and DR-viewer software application allows you to verbally and visually identify the person at your door.
Enables audio and vusual monitoring of doors/gates which increase security on your premise
Allows visual monitoring from any networked PC
Enables the ability to remotely control the door.
Speeds response time to visitors and delivery and service personnel that require access
NEC UNIVERGE SV9100 Mobile Extension - For organizations to thrive, they must be flexible. Customers have come to expect full service from their retailers, care providers, hospitality services and educational institutions 24 hours a day, 7 days a week. Now NEC can ensure you have the tools to stay competitive – wherever you are– with UNIVERGE SV9100 Mobile Extension. Mobile Extension gives you access to all of the features of your desktop phone from nearly any external communications device. It enables you to use a mobile phone, home phone or other external device to simulate an extension of your office phone. And customers never know you’re not at the office! One number access lets them reach you wherever you are.
NEC MOBILE EXTENSION BROCHURE
NEC UNIVERGE SV9100 Interactive Voice Response - Customer satisfaction is the cornerstone to being successful in any business. A key component to keeping your customer’s satisfied is the efficient delivery of communications and information. NEC’s UNIVERGE SV9100 Interactive Voice Response (IVR) provides the tools you need to efficiently communicate with your customers while offering an immediate return on investment (ROI). The SV9100 IVR gives you the capability to:
Schedule and send-out appointment reminders; missed appointments mean loss revenue
Automatically handle customer information inquiries 24 hours-a-day, 7 days-a-week; customers get the information that they need, when they need it
Allow employees to accurately track their check-in and check-out times and locations via a telephone; saves your business money by reducing timesheet errors and data entry time for payroll, and providing a faster billing time
Process sales orders over the telephone; guided process minimizes errors while providing 24/7 access to order entry
Customize script templates specifically for your business
The SV9100 IVR resides on an internal blade equipped with the IVR compact flash. This flash drive enables you to easily download specific IVR script templates for turnkey installation. Appointment Reminder, Customer Information Inquiry, Employee Timesheet and Sales Order Entry templates are available for download to IVR users at no cost.
Pinpoints exact location of 911 caller
• Notifies on-site staff in real-time
• Updates the Automatic Location Information (ALI) database
• Speeds on-site response through real-time monitoring of 911 calls for all users
• Seamlessly integrates with UNIVERGE SV9000 Series Communications Analyst
• Meets E911 compliance legislation
Fixed Mobile Convergence (uMobility) - Mobile phones are a mainstay in today’s businesses and usage only continues to grow. This inherently makes employees have to distribute a separate phone number to business associates or customers so they can be reached and manage multiple voice mailboxes, as well as deal with important calls being dropped from a weak in-building signal. With NEC’s fixed mobile convergence uMobility™ solution, businesses are now able to provide employees with single number reach, unified voice messaging and enhanced in-building coverage through a business’s Wi-Fi network. uMobility provides:
Single Number Reach – rings a user’s business phone and cell phone simultaneously ensuring no calls are missed
Unified Voice Messaging - all missed calls are directed to a user’s business voicemail account; centralizing messages in one mailbox
Seamless Roaming on and off campus – calls can be transparently bridged from a business’s Wi-Fi to cellular networks and back again via a Smartphone
Enterprise Dialing Via Smartphone – enables users to do station-to-station and external dialing; calls can be placed by either entering a 4 or 5 digit extension or a fully-dialed number
Improved efficiency and productivity – provides users the capability to handle calls more promptly; streamlining communications and information delivery
Increased customer satisfaction – provides customers with a single number to reach their contact on the first try; positively impacting customer service dramatically
CONNECT SMARTPHONES TO YOUR SYSTEM
ACD CALL ROUTING
NEC UNIVERGE SV9100 Automatic Call Distribution (ACD)facilitates the handling of high call volume with a minimum number of resources. It reduces caller hold time and distributes call volume evenly among employees. Callers are given the option of either immediately leaving a message for agent callback or holding for an agent. Those who wish to hold hear initial and repeating announcements encouraging them to remain in the call queue. This prevents callers from hanging-up and reduces lost calls thereby helping to improve employee efficiency and streamline staffing.
NEC UNIVERGE SV9100 Multimedia Conference Bridge - provides small, medium and expanding businesses a flexible, in-house conferencing solution that protects their communications investment while providing PC-accessible features, networking options and excellent voice quality. This important component of NEC’s UNIVERGE 360 approach enables businesses to leverage technology to meet the needs of their employees and customers.
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NEC understands that having the right communications solutions for your business is critical to your success. We want to partner with you to ensure that the communications solution you choose meets your specific business requirements. The comparison table in the UCB brochure will help you and your NEC authorized representative to identify the UC for Business solution that best meets your growing business's needs.