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Pinpoints exact location of 911 caller
• Notifies on-site staff in real-time
• Updates the Automatic Location Information (ALI) database
• Speeds on-site response through real-time monitoring of 911 calls for all users
• Seamlessly integrates with UNIVERGE SV9000 Series Communications Analyst
• Meets E911 compliance legislation
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| IP VIDEO DOOR PHONE |
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tt's two way audio communication capabilities along with the video images provided through the adjustable video camera and DR-viewer software application allows you to verbally and visually identify the person at your door.
Enables audio and vusual monitoring of doors/gates which increase security on your premise
Allows visual monitoring from any networked PC
Enables the ability to remotely control the door.
Speeds response time to visitors and delivery and service personnel that require access
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SIMPLIFY OFFICE COMMUNICATIONS
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NEC UNIVERGE SV9100 Mobile Extension - For organizations to thrive, they must be flexible. Customers have come to expect full service from their retailers, care providers, hospitality services and educational institutions 24 hours a day, 7 days a week. Now NEC can ensure you have the tools to stay competitive – wherever you are– with UNIVERGE SV9100 Mobile Extension. Mobile Extension gives you access to all of the features of your desktop phone from nearly any external communications device. It enables you to use a mobile phone, home phone or other external device to simulate an extension of your office phone. And customers never know you’re not at the office! One number access lets them reach you wherever you are.
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| NEC MOBILE EXTENSION BROCHURE |
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| USE OUTLOOK FOR CALL CONTROL |
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NEC UNIVERGE SV9100 Desktop Suite - a significant component of NEC’s approach to help companies unify their business communications. For use on the SV8100 Communications Server, it combines the functionality of three products, PC Assistant, PC Attendant and the SP310 Softphone. With the Desktop Suite, your company can provide customers the attention they deserve. It can increase employee collaboration and provide the enhanced productivity needed in today’s increasingly mobile world.
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| APPOINTMENT REMINDER |
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- NEC UNIVERGE SV9100 Interactive Voice Response - Customer satisfaction is the cornerstone to being successful in any business. A key component to keeping your customer’s satisfied is the efficient delivery of communications and information. NEC’s UNIVERGE SV9100 Interactive Voice Response (IVR) provides the tools you need to efficiently communicate with your customers while offering an immediate return on investment (ROI). The SV9100 IVR gives you the capability to:
- Schedule and send-out appointment reminders; missed appointments mean loss revenue
- Automatically handle customer information inquiries 24 hours-a-day, 7 days-a-week; customers get the information that they need, when they need it
- Allow employees to accurately track their check-in and check-out times and locations via a telephone; saves your business money by reducing timesheet errors and data entry time for payroll, and providing a faster billing time
- Process sales orders over the telephone; guided process minimizes errors while providing 24/7 access to order entry
- Customize script templates specifically for your business
- The SV9100 IVR resides on an internal blade equipped with the IVR compact flash. This flash drive enables you to easily download specific IVR script templates for turnkey installation. Appointment Reminder, Customer Information Inquiry, Employee Timesheet and Sales Order Entry templates are available for download to IVR users at no cost.
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CUSTOMER SERVICE GROUPS BOTH ONSITE AND CLOUD BASED
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| CALL CENTER APPLICATIONS |
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NEC UNIVERGE SV9100 Automatic Call Distribution (ACD)facilitates the handling of high call volume with a minimum number of resources. It reduces caller hold time and distributes call volume evenly among employees. Callers are given the option of either immediately leaving a message for agent callback or holding for an agent. Those who wish to hold hear initial and repeating announcements encouraging them to remain in the call queue. This prevents callers from hanging-up and reduces lost calls thereby helping to improve employee efficiency and streamline staffing.
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